The simplest interface of the application maintains the chats in a threaded manner where the sender and recipients can understand the flow of communication. It can be several channels where there can be different types of chats done by multiple users. Either way, you will need to change the status for appointments to reflect your preferred availability to other people.Microsoft Teams has changed the way corporations communicate within their departments and various smaller teams. Unfortunately there doesn’t seem to be an option in Outlook Settings/Calendar to set the default appointment status, e.g., to Free. To ensure that people know they can interrupt you during your self-appointments or work activities appointments, simply change the status of the appointment to ‘Free’ and Teams will show you as available. So, when the appointment time arrives, your Teams status, and collaborative/co-authoring status in Word, Excel, etc., will show your status as ‘Busy’. When appointments are created in your calendar, they are usually by default, set to ‘Busy’. If you use your primary account calendar to keep track of your life and work appointments and work activity, then Teams will look at what you are doing and determine your status, e.g., if you have an appointment (whether a meeting with people or just time blocked in our diary to work on something yourself), Teams will use the status of the appointment. You can reset the Teams status as often as you like, but when Teams checks with Exchange again, it will reset back to your primary calendar activity/appointment status… The Teams status is determined by what is in your primary Outlook calendar associated with your Microsoft account in Exchange. So if you do find yourself in a similar situation as me, be sure to include this in your thinking too… After a fresh version of Teams was installed on the users machine, all the status problems disappeared, so if anyone else has the same problem – try uninstalling & re-installing the Teams app! Don’t forget the new Offline Presence status!ĭuring my investigations I also remembered reading this from the Microsoft roadmap regarding a new offline presence status coming to Teams this month. They always say the simplest solution is the best right? Another saying I like is why use a hammer when a screwdriver will do…well in this case the hammer was needed!Īfter trying all of the above, what fixed the issue was to uninstall and re-install the Teams desktop app…that was it!īefore uninstalling/ re-installing, I got the user to try logging into Teams desktop on a different machine, which low-and-behold worked. #3 Clearing the Teams cacheĪs documented here, clearing the Teams cache fixes many of the issues users have with the desktop app, but in my case this didn’t work either. In my case, the users status updated to available whilst in the browser, but when closing it reverted back to ‘offline’. Just ask the user to login to and verify if their status changes. In my experience Microsoft generally advise logging in via the browser to either a) clear whatever cache is causing the status to get stuck, or b) verify it is a local issue and not one with the Teams app. In my users case this did absolutely nothing, didn’t change the status within the Teams app whatsoever. Try resetting your Teams status to set it back to available.
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